Canoeing the Mountains by Tod Bolsinger is about leading organizations, particularly churches through uncharted territory. With the lack of a map, leadership takes on a very different approach.
In the first review, I covered the first 2 parts of the book. Here I intend to cover the 3rd and 4th parts of the book. Part 3 is Leading off the Map, and part 4 is Relationships and Resistance.
Navigating the “Geography of Reality”
Bolsinger brings us again to the experiences of Lewis and Clark in exploring the Louisiana Purchase and looking for a northwest passage. His dream of an easy water route across the continent was shattered by the sight of the Rocky Mountains. The “geography of hope” was obliterated by the “geography of reality”. Our dreams die a thousand deaths on the rocks of reality.
Adaptive leadership lets go of our hopes (and the status quo), learning along the way and pressing on. “It’s about loss, learning and gaps”. Adaptive leadership addresses the “conflicts in the values people hole, or to diminish the gap between the values people stand for and the reality they face.”
It is often competing values that cause a group to get stuck. The leader has to help people see that the values are in conflict and stopping forward progress. Some of the examples he provides is pay raises vs. adding staff, ministering to the “old-timers” vs. reaching out to the unchurched, control & unity vs. collaboration & innovation. This doesn’t mean that neither is valuable, but they can be at loggerheads organizationally. You have to recognize what to lose to let go of one or the others. You want to clarify the decision.
A number of years ago we came to the conclusion that our building was a limiting factor for us. We could expand it. That would require taking on some debt. The congregation had been debt free for a number of years and enjoyed the flexibility it provided. If we didn’t do the project we’ve remain debt free, but our growth would be hindered and even halted. If we took on debt, we lost some financial flexibility and freedom. You couldn’t have both (unless you had a multi-millionaire funding the project, which we certainly did not). We did the expansion. It has not yet worked out the way we wanted, but it didn’t take us long to pay off the debt.
Bolsinger addresses the adaptive capacity, or “the resilience of people and the capacity of systems to engage in problem-defining and problem-solving work in the midst of adaptive pressures and the resulting disequilibrium.” That is a bit of a mouthful. During the time of disequilibrium (expanding the building) we had a decreased capacity to define an solve new problems that emerged. And emerge they did. We had to put in a new sewer line. We discovered that we needed to install a new fire hydrant. These added expenses, and we tried to keep the loan total low. But there was only so much money we could ask people to donate at that time. Capacity was lower.
To do so, there is yet another set of skills to be developed:
- recruit others in the learning/transformation process to take on the challenge
- ask questions to reveal competing values and gaps between values and actions
- expose deeper issues in a community
- identify and address resistance and sabotage
- adapt without sacrificing your integrity as a person and organization
- help them to make difficult decisions to fulfill their mission in the changing context.
Part of this process is helping the people to see “who we are” or the core ideology. I see this as the DNA of an organization. These are the things we cannot change and continue to exist. This is separate from the things we are able to let go so the mission can continue. You will have to reframe your strategy to continue with your mission. When the culture around you changes, the strategy to reach that culture will have to change too. You don’t change your theology, but you do change how to apply it at times. Your old successful methods of evangelism may not work. You need new methods. Waiting for people to come to you is changing and you have to find ways to go to them.
This requires learning new things. If you don’t you will default to the old methods, again.
“When a leader and a people together resist the anxiety that would lead to throwing in the towel or relying on the quick fix, but instead look more deeply- recommitting to core values, reframing strategy and relying on learning- this enables them to gain the just-in-time experience necessary to keep the expedition going.”
My Italian Grandfather Was Killing Me
Italians are known for heart disease. As I looked at the genealogical records of my father’s side of the family (largely Italian) most of them died of heart disease. Bolsinger found the same thing. Processed meats.
Just as your body will flourish when you cooperate with God’s design and wisdom, human organizations will only thrive when they do the same. If have a diet heavy on processed meats doesn’t help you thrive, you need to decrease the processed meats. You may need to up the exercise too.
We need to lead the learning so we lose the bad habits and learn new good ones that will help the organization flourish.
His view of vision is better than most I have heard (or perhaps assumed). Visionary leaders are usually seen as those who see what will be. When we think of vision we think of men like Steve Jobs. Bolsinger focuses on seeing what is clearly, and being able to discern the helpful from unhelpful.
Understanding a congregation is like understanding family dynamics. People have particular relationships with one another that can help or hinder growth in the congregation. You have to see what is hindering the system. You then energize the people toward transformation of the dynamics to accomplish the shared mission even and particularly as the world around changes.
In the second Jumanji movie, each character in the video game had a list of strengths and weaknesses. The leadership needs to unpack the strengths and weaknesses of individual and the congregational dynamic.
Here he talks at length about organizational DNA. These are the essential elements of a congregation and how it interacts with the world around it. It can include the theology of a congregation/denomination (in our case the Westminster Confession of Faith) and posture toward the world (fortress church “defending the truth” or winsomely inviting people to investigate the truth). The key elements, interconnection and purpose of the congregation are aligned the congregation is healthy, but if they aren’t it becomes dysfunctional. For instance, practices that are contrary to the gospel (like ignoring conflict or refusing to resolve it) produce dysfunction that prevents a congregation from fulfilling its mission of reconciliation.
The DNA can function as a magnet which attracts particular people and repels others. Churches formed by schism tend to attract schismatic people. Fortress churches will attract people who are looking for refuge from the world. People wanting to engage the world will soon realize they aren’t wanted, and are often called liberals.
Just as people generally seek self-preservation, so do systems of people. People will resist any change that they see as striking at the DNA.
He talks about non-essential DNA that can be discarded. That doesn’t seem to be DNA. I call these more like habits. People may think they are essential, but they are not. Or perhaps we need to think of them as the wisdom teeth or appendix. They are there, but unnecessary and can be removed when they become problematic. There will be practices and ideas that seem to be part of the identity that must be discarded when they become problematic.
He also talks about creating DNA through experimentation. Sounds like gene-splicing. They may be things to add to a church’s DNA. I would frame this more as new habits to put on.
But churches need to identify what cannot be changed, what ought to be put off and what ought to be put on. He notes that this can provide sufficient conflict to make any leader want to avoid the conversation.
Don’t Just Do Something, Stand There … Then Do Something
Anxiety-producing problems like declining attendance and/or giving often lead us to look for the quick fix. He encourages us to adapt to fulfill a missional purpose rather than simply plug the leak. Here is differentiates between directional leadership and adaptive leadership. Directional leadership is based on past experiences (a proven track record of success!) and offers advice and direction based on the leaders’ expertise. Adaptive leadership doesn’t have the experience because it is uncharted territory. Before acting there is a time to learn.
In particular he speaks about a cycle of making observations, interpretations of said observation and appropriate interventions. Interpretations should take congregational dynamics into account. Cause and effect are not always closely related in time. There can be a gap between the cause and the effect. A drop in attendance may not be related to the worship service or style of music. Bolsinger learned that his congregation was not good at helping people remain connected during life transitions. As kids age their needs change and the church may not offer what parents think they need. A different staff member may now be in charge. Over time, particular families feel disconnected and leave looking for greener pastures. They may not even be able to express why they feel disconnected.
In this he advocates for protecting minority voices. He relates a story about bombers in WW II. They studied bombers that survived to see how to help more survive. They advocating putting more metal on the areas they took hits. The minority voice pointed out they had survived. They need to know where the planes that didn’t make it back took damage and reinforce those areas. Too often, we listen to the survivors in a church instead of the ones who left, so we have an unbalanced view. The survivors will tell you what you are doing right. The ones who left what you are, in their opinion, doing wrong. Exit interviews can be quite helpful.
This is when you can discuss competing values and the stuckness or tension they create. We’ve had, like many other churches, competing values regarding the music in our worship services. Some wanted us to be more traditional.
Interventions are experimental. Some will fail. Others succeed. Don’t put all your resources in one. Begin modestly, he says. And playfully, which I take to mean not so seriously. It is temporary at first. It may not last. That is okay. But be clear that change will be coming. It will be resisted!
The Mission Trumps!
“Leadership is disappointing your own people at a rate they can absorb.” Heifetz and Linsky
When change happens people will be disappointed. They will experience loss. When experiments fail other people will be disappointed. They were vested in it, or too many experiments have failed. They are experiencing loss and perhaps too much in too short a time span.
“Leadership is taking people where they need to go and yet resist going.“
Here he sounds a bit like Rick Warren’s purpose-driven church. “The focused, shared, missional purpose of the church or organization will trump every other competing value.” He wants us to evaluate whether or not a program or idea helps fulfill the purpose or is contrary to or indifferent to that purpose. It can sound ruthless, and people may be disappointed. But the goal is the God-given mission of the church, not the preferences or special interests of particular persons.
Institutions like families and churches can accumulate any number of traditions that get in the way of mission (marriage is given in the context of the creation mandate btw). They seek and remain in homeostasis. Change is disruptive and resisted. Ask your spouse to change a routine in the family and see what happens.
Begin with conviction. Conflict will raise the question: what are we here for? Are we committed to the mission? Decisions must be based on the convictions we have. You have to be clear about your convictions. The people have to share the conviction! If they don’t buy in, they will bail or fight to the finish depending on their personality.
A good mission statement will focus conversations that build adaptive functioning. “How does this help us….? What can we do that will help us to ….?” Leaders act on their convictions, and invite others to follow them.
Take a Good Look into the Coffin
People today isolate themselves from death. It seems remote until it hits home. Pastors are trained to help people deal with death. We help the dying and the grieving. We can bring that to dying congregations too. We need to help people let go and grieve.
Acting with conviction, stay calm. The real challenge of leadership is emotional. We can be anxious because failure means big changes for us and our families. The uncertainty of uncharted territory can make us reactive and anxiety-ridden.
Transformational leadership can’t settle for the win-win scenario. It recognizes that change brings us to forced choices. There isn’t as much money, what gets cut? There is only so much time, how does this staff member spend it? We only have so much space, who gets to use it and when? This is where convictions come into play. And this is where the leader needs to be the calmest person in the room.
The leader must learn to continue the process of change while also caring for people’s disappointment. As the leader attends to the system, he can know when to turn down the heat and when to turn it up. What can they tolerate?
One type of heat is urgency. It is the sense that you must act now. False urgency focuses on issues that are not contributing to the mission and transformation. Too often the urgent pushes out the important. We have to put out fires rather than address the real issues and move things forward. We begin to run on the treadmill and grow exhausted.
In two different congregations I have tried to be proactive. And when I have, we got lost in reacting to a number of “urgent” crises. We continually got distracted. And I got exhausted. I need to do a better job of identifying the important and ignoring the urgent. But you have to identify it as something distracting you from mission. The person who leaves in a snit is a big distraction much of the time. The issue isn’t personal, but someone can treat it as personal or get personal to justify their actions. The problem isn’t we disagree on the mix of music, but rather the pastor is trying to ruin the church.
We should neither shield people from reality or fail to call them to share the mission in a way that they are personally responsible, not simply organizational responsible (meaning the leaders do it all).
Anxiety is not a bad thing, in and of itself. It can let us know that there is danger on the horizon. But anxious systems are a bad things. We can be chronically anxious. This often happens when the “threats of the past continue to hold power even though the system is no longer in danger.” This is when we have to stay calm. Our response should be about the issue, not the anxiety of the other people in the room.
He refers to the book Thriving Through Ministry Conflict for the distinction between “blue zone” and “red zone” decisions. Blue zone decisions are focused on effectiveness and rooted in your values. Red zone decisions are highly emotional and reactive. They are focused on “survival, acceptance, competence and control.”
In the past we have made decisions to not hurt the feelings of a member (not the same as principled compromise). I’ve seen others threaten or challenge people. People lose their cool, and serve their idols in the heat of the moment. Strive to be the one who continues to see clearly, or pause until you can. Your calm can be as contagious as their anxiety.
Bolsinger advises pastors to pay attention to the purple, meaning the issues that trigger you so you can’t make good decisions. The conflict begins to be about you, not the mission. Good decisions are about the mission.
Part Four, Relationships and Resistance is not very long but it is very important. Leadership is largely about relationships. Change inevitably involves resistance.
Gus and Hal Go to Church
Bolsinger tells about Gus, who is an amputee and his friend Hal, who is blind. Together they are able to get to church. Gus tells Hall where to go. They work together.
Churches are organic relational systems. It is a system that exists for mission, but can settle for existing for itself. Systems seek homeostasis. When change begins, there will be resistance in order to return to homeostasis. Sometimes, he notes, the people who applaud the vision resist its implementation.
“If … leadership is energizing a community of people toward their own transformation in order to accomplish a shared mission in the face of a changing world, then leadership is always relational.“
We are in relationship with people we need to disappoint. We want to be their hero, but at times we will need to disappoint them. When they push back, we are tempted to bail on the transformation. He identifies 6 relationships.
Allies are inside the system and take part in the change process. They have something at stake in the system and the process. He warns us that we can’t assume that your friends will be allies. Sadly, I’ve experienced that. It does create “confusion and hurt feelings”, deeply hurt feelings. Confidants care more about you than the mission. The best ones are outside the system. They provide healthy feedback on you as a leader in the system. They have no investment in the outcome. Their investment is in you.
There will be opponents. These are stakeholders in the organization who risk losing more than they want to if you succeed. They are against the change. It isn’t personal, but it sure looks like it at times. They can try to make it personal with how they attack.
Senior authorities are those in authority over you as you seek to fulfill the mission and make the changes necessary. He advises staying connected to them. This lessens the possibility of sabotage. But you can’t push them to make a stand. You can pass the anxiety and obstacles to them.
Casualties experience “the change most personally and dramatically.” They might lose a place of service (or even a job), responsibility or comfort. They may need to learn new skills to survive and thrive. You need to engage them on this. Don’t pretend they don’t matter.
Dissenters are very important. These are fellow decision makers that disagree with the change. He likens the early dissenters to canaries in the coal mine. In them you’ll see the arguments of others. They will ask the tough questions you need to answer. They aren’t enemies, but they seek problems. Engage them, talk it through. This helps the system to be transparent.
“Transformation requires risk-taking born of urgency, leadership, a holding environment that will create enough stability and support in an organizational system to experiment with a big idea...”
While the leader, and others, are trying to lead transformation, others will need to keep doing the necessary work not connected to transformation. He also identified a group that maintains mission. They commit to providing “safety, time, space, protection and resources to the project.” They aren’t necessarily doing the work, but providing those directly engaging in transformation time and space to do that voodoo they must do. The transformation team is the group responsible to carrying out the process. They listen, learn, conduct the experiments and deal with the reality of failure and hope of success. It will be comprised with people with authority and informal influence. They have to buy in and be willing to invest relational capital.
Most pastors have not been trained in organizational relationship skills. We’ve been trained in relating to persons. Leading change isn’t about helping a person change, but a system.
As a transformational leader, you aren’t supposed to do all the work. Give it away to people who desire its success the most. It can be those who complained in the first place. Transfer their energy from complaint to innovation. “You’re right, there is no youth ministry. Want to start one, because we really could use one?” We are also to engage those who are motivated to tackle the challenge.
“Stay connected to those who are resisting change to keep influencing the system toward health and life. This is counterintuitive and, yes, dangerous.“
Et Tu, Church?
“The important thing to remember about the phenomenon of sabotage is that it is a systemic part of leadership- part and parcel of the leadership process. Another way of putting this is that a leader can never assume success because he or she has brough about a change. It is only after having first brought about a change and then subsequently endured the resultant sabotage that the leader can feel truly successful.” Edwin Friedman
You can’t change an organization without attempted sabotage. It may come from those closest to you. It may come from those who must benefit from change, but it will come.
Sabotage may come for peace-mongers who can’t endure the anxiety necessary for change. They prefer harmony over health. They want to quiet the complainers rather the hold them accountable. It can often be friendly fire which is exceptionally destablizing. It gets back to having to disappoint your own people. Disappointed, they will turn on you.
Sabotage is the attempt to knock you off course. It is an attempt to derail the mission. We need to respond rather than react to them. We can’t take it personally nor make it personal. They are supporting the status quo, often unconsciously. They are the peace-mongers and risk-avoiders. Unfortunately many of us pastors are just that due to job security. As Richard Pratt used to tell us “2-car garage”. We can lose our faith to keep our jobs. To keep our faith we risk losing our jobs. Most people side with security.
“The art of leadership is helping the system override the instinct to self-preservation and replace it with a new organizational instinct to be curious about and open to the terrifying discomfort of asking, Could God be up to something here?“
Depersonalize the attack. They are really attacking the change. You will be more likely to stay calm and relationally connected.
He quotes Bob Johansen in calling leaders “tinkerers”. I can identity. I am constantly tinkering. I am habitually discontent. I want things to be better. This really bothers some people because they like the status quo. Change makes them anxious.
Sabotage, he says, tests our resolve and the resilience of the system. Stay calm and on course. Stay in that blue zone. Continue to choose principle over your personal need. This calm courage can be contagious, and he relates a scene from Casablanca. Encourage those who are losing heart. Keep moving forward, but don’t get ahead of your people.
Eons ago we went to Disney for my wife’s birthday. That year you went free on your birthday. Someone at church got me and the kids in for free, with a free stroller (which really came in handy). There was one moment by the concessions when we tried to get through a crowd. I blazed that trail. But I was too far ahead, and the trail would close behind me. She and the kids couldn’t keep up. I had to slow down even though I irrationally wanted them to speed up. They couldn’t.
I’m finding so much here, that I can’t keep up and process it all. I’m having to hang on to a few things at a time as I seek to lead us through change.
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